Installed Updates ( not Update History)? ĥb. When you bought it? (Doesn't matter if you never used or Activated it.)ĥa. Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer Has a(nother) Norton application or a McAfee application EVER been installed on the computerĤ.
date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?ģ. What is the full name of your installed anti-virus application or security suite and
Have you contact WD Support or posted in the appropriateĢ. When did you purchase the WD My Passport Ultra device? Is it a wireless device?. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,ġc. Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply, preferablyġa. Assuming Win7 64-bit with Internet Explorer 11 (IE11) installed.
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